During the project my research team has been excellent in building a deep understanding of the subject matter and in making this knowledge actionable to the designer and product managers.
The research team has set up a consistent cadence of usability tests, customer interviews, weekly meetings with internal consultants at customer sites to get design feedback. And of course, a broad and deep set of personas.
We have had an aggressive delivery timeline and at first we could only focus on the most basic screens. One we got ahead we stepped back with the product management leaders and created a scenario that cut across several personas to illustrate where we want to go by version one.
We built the future scenario in Invision and later created three 'full product' prototypes for three core personas. The goal behind 'full product' prototypes is to be able to experience the full product before it's built.
We have identified five core behaviors we are designing for and the corresponding ways we will measure whether we have succeeded. And we have identified key UI patterns that serve the various behaviors.
Honeywell has a robust design system. We have based our work on this design system, extended, it and contributed back to the design system. In this example, the data-table/list is a well defined component and we have added a side-panel and ways to drill into data.
We have taken inspiration from several modern project management apps that let you switch between different views of the same data and applied the same idea to our scenarios in order to better support the behavior "Investigate and Diagnose".
While dashboards can easily end up being pretty yet useless, we have changed the conversation from overviews of for instance just equipment or just packages, to be a mixed view focused on a physical area in the warehouse because warehouse supervisors typically are responsible for a particular area as opposed to just equipment or just packages.
